WM Backup FAQs

Yes, we support incremental backup by default, i.e. only new and modified files will be uploaded after the initial backup.
You can also use Block level backup for files that consist of blocks (e.g. Outlook pst-files).
We use standard TCP ports 80 and 443.
The default is to use 300MB for uploading. The memory usage depends on the selected chunk size (Tools | Options | Advanced): the larger the size is, the more memory is used. If chunk size is more than 300MB, we use disk space (temp folder) in order to avoid memory overload.
We use GZIP to compress the data. The effective compression ratio depends mostly on the content/size/type/amount of files and may vary from one environment to another.
The master password helps you to protect your backup from unauthorized access. Only those who knows the master password can start WM Backup. The Master password is optional and off by default. Master Password helps you further protect your cloud account from unauthorized access. what's more important, it will protect your account and data if your computer is lost and/or stolen. Finally, this is a useful feature in a locked down environment where IT personnel is responsible for computer backup and the end user is not allowed to change the configuration.
We are using timestamp to identify modified files. Also, we check the “Date Modified” of a file.
Enter the same credentials in the WM Backup client and you can access the backup of your system and restore the files on that computer.
WM Backup operates as a Windows Service. There is no need for the console to run when the computer starts and actually it doesn't have to be run at all. You only need it for configuration and restore. The service will do the entire job.
Yes, we support 3 types of the AES algorithms which are implemented on the fly. You can set it up in the backup plan wizard.
There is no way to decrypt the files outside of WM Backup because encryption metadata (encryption algorithm, key-size, etc.) is stored in our own format.
Yes, WM Backup supports backup of files being in use by default. For this purpose WM Backup uses the Volume Shadow Copy Service (VSS). The Volume Shadow Copy Service is an implemented Windows service. It allows taking snapshots of data being in use or located on a locked volume. The Volume Shadow Copy Service doesn't work for network shares, mapped network drives oe drives with the FAT32 file system. When WM Backup detects a file being in use it automatically creates a VSS snapshot of such file and works with it instead.
”Force VSS” option is designed to prevent locking files by WM backup client to allow other software simultaneous access to those files.
You can. To create a Bandwidth Schedule, go to Tools | Options| Bandwidth. Check Enable specific schedule and click Add button.
You can schedule "Full backups" depending on how often your files are changed. If you have multiple modifications a day, you can schedule "full backup" once in 2 days. Normal practice is once in a week.
No, but you can keep "Run missed backups immediately when computer starts up" checked on the Schedule step so that the backup starts after restart of the computer.
You can specify the priority for backup plans under Tools | Options | Advanced: Process priority.
Yes. Image Based Backup feature allows you to take a snapshot of an entire operating system with all the data associated with it including the system state and all the application configurations and just save it as a single file called "image". With this feature you can recover operation system on your computers right from the system image file as it was on the moment of the last run of the Image Based Backup.
Bare metal is a Windows image backup. It’s supported for Windows 2008R2 and later and have many limitations. We recommend using our own Image Based Backup technology with advanced functionality.
Yes, starting from version 4.3. you can recover individual files from image based backups without downloading the whole image.
Yes! You can create it from the WM Backup Console.
Yes. WM SQL backup solution uses native SQL Server backup procedures to perform database backup and then moves it directly to the cloud. User doesn't need MS SQL Server administration skills to perform a successful backup every time it's required.
Yes. WM Exchange backup solution can be used to perform backup of your MS Exchange Server. The solution doesn’t require MS Exchange administration experience to perform automatic backup of MS Exchange Server public and private databases to a cloud storage or to a local drive.
Yes. There is a workaround for this. Contact our team if you need My SQL Backup.
Yes, consistency check option allows you to check that all files actually exist on the destination. The consistency check updates the local repository records (local index database located in the user profile) and makes it up to date to the cloud storage.
Yes, starting from 4.5. version, you can backup and restore NTFS permissions.
Yes, the attribute can be cleared. You can do it from Advanced Options.
Yes. Each license within WM Backup Service allows you to back up 1 network share.
Yes, that's possible. In Restore Wizard select Restore as Virtual Disk of your choice and add this Virtual Disk to your VM.
That's possible too! Run the delete batch file automatically by executing Post Backup action in WM Backup client.
Yes, we support local backup to NAS, local and external drive.
Yes, you can. We have web interface for end-users where they can review, download and share their data hosted in the cloud from anywhere. Go to our website https://wmbackup.winmethods.com and login using your credentials.
Our website is SSL certified and your connection to this server is encrypted. Our Backup Client encrypts your data before storing.
Yes, if you are Administrator of your company, you can monitor the backup plans history of your users from Admin Panel. This means that you do not need to use third-party software (like remote desktop applications, screenshots sharing software, etc.) to know the state of backup plans. Go to our website https://wmbackup.winmethods.com and login as Admin using your credentials.
Yes, Automatic update is a feature that allows you always have up-to-date version of WM Backup Client. When user runs backup or restore plan WM Backup service will check if there is a new version available and start the upgrade procedure. If you do not want to have Automatic Upgrades, you can disable this feature from your client.
WM Backup Service provides AD (Active Directory) Bridge that allows to authenticate Windows domain users as WMB users. End users simply log into their Windows computers and start using WM backup without a need to enter username/password that makes this authentication safe.
Yes, there are several ways to start files restoration in WM Backup client: • Use "Restore Wizard" if you want to restore some specific files and folders. • Restore your files selectively from the "Backup Storage" tab. • Restore files related to a specific backup plan from the "Backup Plans" tab.
Yes, you need a license for each computer you want to back up.
Yes, Image Level backup include File Level Backup. SQL, Exchange and VM backups include File and Image Level backups too.
Please send mail to wmbsupport@winmethods.com mentioning your user name and brief description of the problem. Our support team will help you out. Please Don't send us the log file attached.